Please find your answers below:

1. I don’t know this website well, how can I trust you?

Sign-in-China.com is launched online business for 6 years already and has customers from over 120 countries and areas. We are the lifelong member of ISA and SGIA, and the verified user of PayPal as well as approved by BBB certification.

Learn more about us from the following links: (The titles of following links to be translated only)

19th Reklama Pholygraf Trade Fair 2012
ISA International Sign Expo 2012
Exhibition of International Trade Fair for Visual Communication, Technology and Design in
Düsseldorf, 2011
More

Buyers say:

John Hanmer from USA
Jackson, Andy and David from UK
Ben Wong from Thailand
Adam Fernanders from South Africa
JLuciano from Brazil
Adam Fernanders from Australia
More

2. How to pay? Can I use credit card?

We accept a variety of payment methods:

• ● PayPal      

  (Our PayPal account:lyh@chinasigns.cn)

• ● Credit/Debit Cards      
• ● Wire Transfers      

  Bank transfer payment information:

  • ● BANK NAME:HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
  • ● BANK ADDRESS:ROOM 2105, BJ1038, TREND CENTRE, 29-31 CHEUNG LEE STREET, CHAI WAN, HONG KONG.
  • ● BANK SWIFT CODE:HSBCHKHHHKH
  • ● BENEFICIARY NAME:CHINASIGNS INFORMATION (HONGKONG) CO.,LTD
  • ● ACCOUNT NUMBER:801165036838
• ● Western Union      

  Receiver’s First name: LI
  Receiver’s Last name: ZIFEI
  Address: 4th Floor., Building No.8, Community No.12. Advanced Business Park, No.188 Western Road of the 4th Ring, Fengtai, Beijing.
  

• ● Яндекс Деньги /Qiwi (For Russia)      
• ● Boleto (For Brazil)      

3. How to calculate shipping cost？

You may select the item name and input the quantity into shopping cart, then in the shopping cart page, select your destination country, you can see corresponding shipping charge.

Shipping costs are calculated based on various shipping methods and product weight / volume. Different shipping companies have different rates, hence the best way is to check and compare which is most affordable and economical.

Sign-in-China.com online products are all listed on FOB China prices, and customers can select the shipping method that best suits their needs.

4. Is it safe to pay online? Will it occur any security problems concerning my personal information?

PayPal, the faster, safer ways to pay and get paid online, has worldwide 113 million active accounts, and supports 190 markets and 25 currencies. As a result, PayPal enables global commerce.

For details:
https://www.paypal.com/webapps/mpp/paypal-safety-and-security

5. Why did my PayPal payment fail?

The main reasons of failures and solutions:

a) Confirm if your credit card requires verification:
b) Confirm if you have exceeded the limitation of maximum amount
c) Confirm if you have any other restrictions

For more details, please check https://www.paypal.com/selfhelp/home

If your order amount exceedsUSD$2000, we suggest you make payment via T/T Bank Transfer.

6. How can I know if it is paid successfully?

（1）We will send you a payment confirmation email upon receiving your payment, also we will update the status of your order to be “paid” upon receiving your payment, you can check in My Account >> My Orders ;

（2）If you choose Telegraphic Transfer (T/T) payment or Western Union Payment, you had better upload your payment proof in My Account >>  My Orders or send payment proof to service@sign-in-china.com once your have made payment. Then we will send you a payment confirmation email as well as update the status of your order to be “paid”.

To be sure, as long as you made payment successfully, we will begin processing your order so that you receive your goods as soon as possible.

7. How long can I receive the items?

(1) The total delivery time is separated into two parts, the processing time and the shipping time.

The processing time starts from the time when you placed order on our website platform to the time when we have all your items prepared, and ship them out, which takes only 3-5 working days. For orders which cannot be shipped during the time, we will very positively send you a notification of the order status to keep you updated.

The shipping time is the time that takes for the package to be delivered by the couriers to the final destination. Standard shipping time by FEDEX/DHL/UPS/TNT will be 3-5 days to most of countries.

(2) Many items are marked "Ship out within 24 hours (Working time: Monday to Friday)", which mean that those items are guaranteed to leave our warehouse within 24 hours upon payment confirmed.

8. How to receive my order? Is it safe during shipping?

For the items you purchased online, we will arrange international express delivery to ship and usually the carriers are FedEx, TNT, UPS, DHL, or EMS.
You can always open the delivery package and inspect before signing acceptance of receiving. At the same moment, please confirm the damage situation of the item with the logistics company staff immediately and keep the proof or evidence in order for us to provide you the aftersales service later.
If there is damage found upon receiving your order, please contact our sales representative as soon as possible, and provide the photo(s) of damage. Our representative will help you find a solution in 2 business days.

9. How can I track my package? And how to contact the carrier(i.e. FedEx,TNT,UPS,DHL,or EMS)?

(1) Once your order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Also you can check the status of your order fromMy Account >> My Orders ;

(2) Sign in and enter  My Account >> My Orders to check the tracking numbers and trace your package. Just click on the tracking number link and you will see the tracking result.
* You can directly contact the carrier (i.e. FedEx, TNT, UPS, DHL, or EMS) by visiting their websites or call their local office.

10. How to return items and how about the warranty?

a). Changes & Returns:
The item can be returned under the following conditions:
1) There is quality problem found after opening the package.
2) The item is different from the order list.
3) There is obviously design flaw on the product.
4) The item is irreparably damaged during transportation.
5) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions:
1) The item still works even though there’s damage during transportation.
2) No claim is made up to 7 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect to the product.
4) The returned item does not meet the conditions.
Note:
1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.
4) The return transportation fee will be equally covered by both parties.

Returning procedure:
If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 weekdays’ time.
Related links: /info/ChangesandReturns.html
b). Warranty:
For the items other than consumable products sold via www.Sign-in-China.com, we provide 12 months warranty after shipment. All the extra parts for equipment can be purchased from www.Sign-in-China.com. Further, for our VIP customers, the period of warranty shall be extended to 18 months.
For more information, please refer to “Customer Service & Warranty” on our website www.Sign-in-China.com
Related Links: http://www.sign-in-global.us/info/QualityWarranty.html