Warranty for Equipments
Two-year Comprehensive Warranty for the Equipment & Machine of Sign-in-Global.us
Sign-in-Global.us guarantees that all the products are qualified in quality and the technical specifications have reached the factory inspection of OQC (Outgoing Quality Control).
(1) The entire body of equipments or machines (except consumables) we sell is provided with a 2 - year warranty.
(2) Maintenance methods in which two options (either - or) available for the buyer:
· Normal: The buyer sends back a problematic part and Sign-in-Global.us will identify whether repair or change a new one.
· Urgent: The buyer purchases a replacement and meanwhile sends back the problematic part, and then Sign-in-Global.us will identify and decide whether refund the replacement.
(3) The Start Time of Warranty: Once such an equipment is shipped out.
(4) For maintenance service, please provide the invoice of purchase order (on which it indicates the equipment or machine model number, name and sold date), equipment or machine serial number, trouble or breakdown description, and better attach photo (s) or video (s).
(5) The purchase order PI is the essential proof for maintenance which ensures your legal interest and right. Please keep it properly after purchase.
(2) Any unauthorized repairing, mistake in use, damage, negligence, misuse, accident, change or modification, quality problem caused by incorrect installation;
(6) The trouble or breakdown caused by incorrect operation or failure in following the operation instructed in the manual or instruction document;
For Receiving Equipment or Machine:
Normally, we will provide you the pictures of equipment or machine and its packing before shipping in order to proof such item in good condition without damages. When you receive it, suppose you find damage on external packing, instead of signing acceptance, please open it first and check the item inside the packing if there is any damage. If you find damage, you can definitely refuse signing acceptance and then claim loss from the express service company. At the same time, please take photos of the damaged packing and item, and contact us (Either our sales consultant whom you know or send email to “service@sign-in-global.us”). Hence, our people will assist you in handling such dispute.
Aftersales Service:
We provide free consultation (including email, instant messaging, Live Chat on our website, telephone calling, etc) about all our items. If necessary, we can also arrange engineer (s) to give free training at your premises, you will be responsible for the cost of such travelling (i.e. air ticket, board and lodging in your country, etc.). For the machines out of warranty period and if our engineer (s) is (are) required to attend at, all the fares, accommodation cost and incidental expenses shall be borne by customer, and accordingly, USD$100 service fee shall be charged per day.
